HVAC Customer Reviews & Testimonials In Dallas, Frisco, Garland, TX & Surrounding Areas

The absolute relief I felt working with such an honest and organized company after dealing with a different HVAC company that overcharged us and failed to provide any documentation was so welcome. Immediately when I called Quality 1 Energy Systems in a panic and on the verge of tears I knew that I was in good hands from the moment they answered the phone. They have truly gone above and beyond by getting someone out to us ASAP to diagnose our AC issues, and the technician who came was incredibly professional, knowledgeable, and thorough. We received a detailed report with photos showing everything that was inspected and what needed to be repaired - everything was clearly laid out, which was not our experience with the other company we had worked with. It's a HUGE comfort knowing that we can trust and rely on Quality 1 Energy when we need them most. We haven't completed the repairs yet, but based on their transparency and professionalism, I have no doubt we'll continue to be thrilled with their work and I will be sure to update my review again after the repairs are completed. We plan to stick with this company for all future maintenance because they've earned our trust and treated us like family. I would highly recommend Quality 1 Every Systems for any of your AC or heating needs! UPDATE: Just as I had assumed, Q1ES continued to go above and beyond expectations. I'm updating this review as I sit in my COLD house after they completed my AC repair this afternoon (they arrived early and got the job done quickly too while still being extremely thorough). Zak even personally stopped by to check-in, which showed me even more just how great these guys are and how much they truly care for and value their customers. I will always choose to work with family-owned companies after this wonderful experience. I am SO grateful for Zak and his entire team for their hard work and high-quality service and look forward to being a lifelong customer! Read Less

My system went out on a Sunday, Quality 1 came out and serviced it the same day!! They got my system temporarily running which was surprising becuase I knew it needed to be replaced. They then came back out monday, and provided me with a very competitive quote including duct cleaning. We are a plumbing company that deals with other contractors and we know based off of experience the good ones from the bad ones, these guys are the good ones! Read Less

I was very satisfied with Quality 1 Energy Systems for my HVAC needs - in particular, I was looking for a company that is trane certified! From the front office (Daisy and Zach) to the technicians (Jose and his Partner), Everybody was professional, polite, courteous, and knowledgeable!! Jose was very polite and patient with me as I explained the issues we were having. He found the problem quickly and by the end of that day I had an estimate for the repairs sent to me! Jose did a great job of explaining everything he did and the companies follow up to make sure I was satisfied was immediate. I can definitely recommend this company for all your HVAC needs!!! Read Less

I had a 22+ years old Trane system. I always had a spring and fall maintenance program in place. While I never had any issues, or needed major repair, I felt that it was the right time to replace it. I am a firm believer in Trane products having had multiple units at multiple homes all with a consistent good experience. I went to Trane’s website for a list of authorized dealers. I also asked a person I knew who is in the construction industry if his company had any experiences with Trane HVAC companies. He gave me a recommendation. I chose three companies and asked for quotes. All were certified Trane Comfort Specialists. One was the friend’s recommendation, one was a company that had performed warranty service on a mini-split system I have and the last one was a company that had good reviews. The dealer with whom I had a prior experience simply sent me an emailed price quote. The second sent a technician by who said someone will be back in contact with a price. It too was sent by email. Zach, with Quality 1 Energy Systems, came out, examined the system and took multiple pictures of it . He then spent time asking about my expectations and my likes/dislikes with the existing system. He shared his photos and made some suggestions including changing out some old duct work that should have been done twenty years ago. He later sent a detailed quote with all the individual pricing and terms. He followed it up with a phone call to answer any questions. To be fair to all companies, I sent them specific questions requesting updated figures for yearly maintenance pricing on our multiple systems, additional duct work costs, and labor charges for any Trane warranty work should it be required. One responded with caveats and minimal detail while the other, not at all. I chose Quality 1 which also happened to be the one my friend recommended. On installation day, Kevin and his team arrived and quickly started the changeover to the new system. They covered the floor and were careful in their handling of both the removal of the old equipment and the installation of the new. After they finished they shared pictures of the completed installation. It was cleaner than they found it! The system has been in for nearly a week and fully meets my expectations. Choosing the right dealer is crucial when investing in an HVAC system, especially with trusted brands like Trane at play. I am happy that I chose Quality 1 Energy Systems. Read Less

A very professional family run company, they have been servicing our HVAC units for over 20 years and counting. We received Competitive pricing for our new HVAC installations….The crew was knowledgeable and hardworking!!! Zak and Yaz specially made this process easy for us they answered all my questions and got everything done on a timely manner! Highly recommend. Read Less